Privacy Policy – Luxury Wedding Films & Photography

Privacy Policy & Cookies Policy

Welcome to Luxury Wedding Films & Photography

Luxury Wedding Films & Photography (hereinafter “we,” “our,” or “us”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our services. By accessing our website or booking our services, you agree to the terms set forth in this Privacy Policy.

Information We Collect

We collect and process personal information to provide, improve, and personalize our services. The information we collect includes:

Personal Identification Information: When you book our services or create an account, we collect information such as your name, email address, phone number, and postal address.
Payment Information: To process payments, we may collect billing details, credit/debit card information, and bank account details through secure payment gateways.
Event Information: Details about your wedding or event, including dates, locations, timelines, and other specific requests.
Media Files: Photos, videos, and other media taken at your event.
Communication Records: Records of your communications with us, including emails, texts, and phone calls, to ensure effective communication and fulfill service requests.

How We Use Your Information

We use the information collected for various purposes, including:

Service Provision: To deliver our photography and videography services, create personalized packages, and ensure high-quality media production.
Order Processing and Billing: To process payments, manage bookings, and fulfill contractual obligations.
Customer Support: To provide efficient customer support, respond to inquiries, and handle any issues.
Improvement of Services: To analyze and improve our services, website functionality, and user experience.
Marketing and Promotional Content: With your consent, we may send updates, special offers, and other promotional content. You may opt-out at any time by clicking the unsubscribe link in our emails.

How We Share Your Information

We respect your privacy and only share personal information when necessary:

With Service Providers: We may share your information with trusted third-party service providers who assist in providing our services, such as printing labs, online galleries, cloud storage providers, and payment processors. These providers are bound by confidentiality obligations.
For Legal Requirements: If required by law, we may disclose information to comply with legal obligations, respond to lawful requests, or protect our rights and safety.
With Your Consent: We will share your information with third parties if you have given us explicit consent to do so.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience:

Cookies: Small files stored on your browser to recognize your preferences and track website usage. We use both session and persistent cookies to provide seamless navigation and remember your preferences.
Analytics: We use third-party analytics tools to analyze website traffic, understand user behavior, and improve our services. Information collected is aggregated and anonymized.

You may choose to disable cookies through your browser settings, but please note that some features of our website may not function optimally without cookies.

Data Security

We prioritize the protection of your personal information and employ various measures to secure it:

Secure Storage: We store personal data on secure servers protected by firewalls, encryption, and access controls.
Access Controls: Only authorized personnel with a legitimate need have access to personal information.
Encryption: Sensitive data, such as payment information, is encrypted during transmission using secure protocols (e.g., SSL).
Regular Audits: We periodically review our security measures to safeguard your data against unauthorized access, alteration, or loss.

Despite our efforts, please be aware that no data transmission over the internet is entirely secure. We cannot guarantee absolute security, but we strive to use industry-standard practices to protect your information.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specifically:

Booking Information: Retained for seven years for record-keeping and tax purposes.
Media Files: Retained for a minimum of one-year post-event, allowing you to access and download the files. After this period, files may be archived or deleted unless otherwise requested.
Marketing Data: Retained until you opt out or unsubscribe from our communications.

Once data retention periods have expired, we securely delete or anonymize your information.

Your Privacy Rights

We respect your rights to access, modify, or delete your personal information:

Access: You may request a copy of the personal information we hold about you.
Correction: You have the right to request corrections to any inaccurate or incomplete data.
Deletion: In certain circumstances, you may request that we delete your personal information.
Withdrawal of Consent: You may withdraw your consent for marketing communications or data collection at any time.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond within 30 days of your request.

Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children without verifiable parental consent. If we become aware that we have inadvertently collected such information, we will delete it promptly.

International Data Transfers

If you are accessing our services from outside Australia, please note that your information may be transferred to, stored, or processed within Australia. We ensure that these transfers are conducted in compliance with applicable data protection laws.

Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their practices.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. All updates will be posted on this page, and, where necessary, we will notify you via email or website banner. We encourage you to review this policy periodically for the latest information on our privacy practices.